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Airline passenger complaints have always been increasing over the period of the time. The discontentment has been on the rise because of the experience that had to be memorable for the passenger went wrong for all the wrong reasons: mechanical problems, poor service, bad food, lost luggage, or any of a number of other problems that result in a significant inconvenience or financial loss. If you experience this kind of problem with your airline, you may want to deal with it by lodging a complaint with the airline or to one of the authorities that oversee air transportation.
Airline passenger complaints should be dealt with immediately. However taking the right steps is the key to the complaints. Therefore educating one about all the possible resources to resolve the problem should be the foremost step to deal with it.
Whenever you can identify a problem on the spot, your best option to file Airline passenger complaints will usually be to bring it to the airline’s attention and give them a chance to resolve the issue. If you are at the airport, then contact the airline’s customer service representatives, a manager, or some other employee who has the authority to immediately take care of your problem. If you are in flight, then contact the head flight attendant.
COMPLAINING:When passengers comment on airline service, most airlines do listen. They analyze and keep track of the complaints and compliments they receive and use the information to determine what the public wants and to identify problem areas that need special attention. They also try to resolve individual complaints.
Like other businesses, airlines have a lot of discretion in how they respond to problems. While you do have some rights as a passenger, your demands for compensation will probably be subject to negotiation and the kind of action you get depends in large part on the way you go about complaining.
If you can’t resolve the problem at the airport and want to file a complaint, it’s best to call or write the airline’s consumer office at its corporate headquarters. Take notes at the time the incident occurs and jot down the names of the carrier employees with whom you dealt. Keep all of your travel documents (ticket receipts, baggage check stubs, boarding passes, etc.) as well as receipts for any out-of-pocket expenses that were incurred as a result of the mishandling.
Here are few guidelines that a passenger should keep in mind while complaining to the airline
* Type the letter and, if at all possible, limit it to one page in length.
* Include your daytime telephone number (with area code).
* No matter how angry you might be, keep your letter businesslike in tone and don’t exaggerate what happened. If the complaint sounds very vehement or sarcastic, you might wait a day and then consider rewriting it.
* Describe what happened, and give dates, cities, and flight numbers or flight times.
* Send copies, never the originals, of tickets and receipts or other documents that can back up your claim.
* Include the names of any employees who were rude or made things worse, as well as anyone who might have been especially helpful.
* Don’t clutter up your complaint with petty gripes that can obscure what you’re really angry about.
* Let the airline know if you’ve suffered any special inconvenience or monetary losses.
* Say just what you expect the carrier to do to make amends. An airline may offer to settle your claim with a check or some other kind of compensation, possibly free transportation. You might want a written apology from a rude employee or reimbursement for some loss you incurred-but the airline needs to know what you want before it can decide what action to take.
* Be reasonable. If your demands are way out of line, your letter might earn you a polite apology and a place in the airline’s crank files.
If you follow these guidelines, the airlines will probably treat your complaint seriously. Your letter will help them to determine what caused your problem, as well as to suggest actions the company can take to keep the same thing from happening to other people.
In response to airline abuse and irresponsible behavior, this book will guide you with specific tools to file a complaint against airlines, talk about actual cases against airlines, laws and statutes, writing to your congressman about any concerns regarding mistreatment by airlines and inform you of different cases of airline related offenses.
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Article Source: sooperarticles.com/travel-articles/air-travel-articles/airline-passenger-complaints-poor-service-bad-food-lost-luggage-enough-2024.html
Sunil is a frequent traveler who at one point travelled over 95% of the year for four straight years as a corporate consultant. He has racked multi-million miles of air travel and has reached elite status with several airlines Step by Step instructions on How To Sue an airline and Win.Author: Sunil s