Thursday, November 19, 2009

In a third case of staggering sums billed for “unlimited” Internet access reported this week, a French emergency-room doctor from Fontainebleau beats all records with a €159,212 (US$237,417) bill. The telephone-number-sized bill covers one month’s use of an unlimited 3G dongle on Orange‘s network; the beleaguered Dr Jean Spadaro has been battling this for six months.

“To begin with I thought it was a joke”, said Spadaro, confirming a story from l’Observateur du Valenciennois; The same newspaper that revealed last week a similar case — Eric Gernez, a café owner in Petite-Forêt near to Valenciennes — who received a bill for €45,000. Christophe Aupy-Fargues, head of an insurance brokerage firm in Saint-Herblain, west of Nantes, and another unlimited 3G dongle user, confirmed to Ouest-France on Monday the blocking of payment on a bill for €39,500 demanded by Orange.

“I subscribed in November 2008 to a basic internet access by 3G dongle at €30 per month […] seeing my bills reach sums going up to €860 in April, I decided in May to subscribe to unlimited access by 3G dongle with Orange business at €50 per month. When I saw my bill for May, I couldn’t believe my eyes: €159,212, for one month’s connection, it’s impossible, especially as we don’t use it all of the time” added Spadaro, the father of two children, aged sixteen and nineteen.

On opening the envelope in June, he expected to read an amount neighbouring the cost of his subscription; but, to his horror, it was €159,212; a demand large enough to make an emergency-room doctor’s head spin.

Spadaro claims France Télécom (Orange’s parent company) never explained to him that the “unlimited” package only related to the time spent surfing on the Internet — not the volume of traffic — limited to one Gigabyte per month. The package’s quota corresponds to moderate usage (reception of simple emails for example). As normal Internet users, the members of the Spadaro family surfed Facebook, YouTube, sent emails with attachments, received same, &c. That volume of traffic proved to be costly. €0.17 per Megabyte, or €170 per Gigabyte. Until the bills arrived, the Spadaro family were using the Internet, ignorant of the cost being incurred.

The doctor’s bills, not listed in detail, are €53 for February, €346 for March, €860 for April before soaring to more than €159,000 in May. Spadaro also claims, with evidence of his letters in hand, he had increased the number of protest actions and received, in response, “warnings with threats of seizure”.

Battle-weary after six months of contacting his operator, Spadaro has lost all patience. “Since June, I’ve spent hours writing emails, letters or calling Orange to ask for an explanation. I’ve been passed from call centre to call centre, from customer services to debt collection. No one at Orange was able to give me the slightest clarification. A real wall”, he said. He has never contacted a consumer association, “due to lack of time and also because I trusted the people with whom I was speaking”.

At the end of last week he stumbled upon the article on the Observateur du Valenciennois internet site concerning the case of Eric Gernez. He then also threatened Orange with the press. “The result did not tardy”, he continues. “A customer services representative and a debt collector immediately contacted me by email November 16. And immediately afterwards I received a credit for €136,529”. A first credit having already been sent to him in June, Orange now considers the dossier as “definitively resolved”.

This resolution does not satisfy Jean Spadaro at all, who simply wishes that the bill be cancelled. “I have been a client with Orange for 17 years. I don’t want to attack their image, but here, enough is enough. It’s a question of principles”, he says, highlighting that “on forums, dozens of subscribers tell similar stories”. Furthermore, the two credits do not reimburse him for all of the additional fees he has incurred. “The following months, Orange tried to debit the sum from my account, causing rejection fees from my bank and unpaid fees from the operator. Around €35 each time”.

Exasperated by the whole affair, Spadaro awaits the end of his current contract with Orange in February next year. “I will cancel all of my subscriptions to Orange: 3G+ dongle, but also mobile telephone and internet”, he promises. He has been a client with the operator since 1997.

Orange has promised to work with each case of overbilling. Interviewed on France 2 on Wednesday, Jean-Paul Cottet, director of the business market for France, said that the number of problems were marginal. According to him, 4,000 professionals have opted for a package with a 3G key. It is “a 24/24 but not unlimited offer. Out of these 4,000 cases, there are 1% which are a problem” he explained, listing about thirty such “absurd bills”. “We will correct that”, he promised. “We will work with each client”.

Jean-Paul Cottet pointed out that the general public offers better protection to the client. Once the authorised download limit is reached, the service quality diminishes but there is no overbilling.

Asked about the information given to clients about the conditions of billing elements not included in the package, Elizabeth Alvez, communications representative for the regional department for the North of France, said that “all the tarification information is available at points-of-sale and on orange.fr. This information is given as part of the dialogue between the client and the vendor. We are obliged to communicate the prices.” Nevertheless, one must first of all take the time to read the entire contract with the salesperson before signing.

Tuesday, April 22, 2014

Coinciding with Easter Sunday, Glasgow Cannabis Social Club’s annual 420 event was held on Glasgow Green, under sunny blue skies, and overlooking the river Clyde. Despite the city’s council attempting to revoke permission for the gathering at the last minute, police were happy for it to go-ahead with approximately a dozen officers attending in high-visibility vests.

The Daily Record reported five arrests were made for minor offences, likely smoking and possession of small quantities of cannabis. Taking a less-sensational — and more accurate — line of reporting, the Monday edition of Glasgow’s Evening News stated five were referred to the Procurator Fiscal who is responsible for deciding if charges should be brought.

Official figures provided by the police were that 150 attended. With people coming and going, Wikinews reporters estimated upwards of 200 attended, compared to nearly 700 who had signed up for the event on Facebook. Hemp goods were advertised and on sale at the event, and some attendees were seen drinking cannabis-themed energy drinks.

“I was searched and charged under the Misuse of Drugs Act (which is a lot of bollocks)” one attendee noted online, adding “not fair to happen on a brilliant day like it was, other than that I had a great day!” A second said they were openly smoking and ignored by police, who “were only really focusing on people who looked particularly young”.

Cannabis seeds were openly and legally sold at the event and a hydroponics supplier brought a motortrike towing an advertising trailer. Actually growing cannabis is, however, illegal in the UK.

With the event openly advocating the legalisation of cannabis, speakers put their arguments for this to a receptive crowd. Retired police officer James Duffy, of Law Enforcement Against Prohibition, spoke of the failed United States alcohol prohibition policy; stressing such policies needlessly bring people into contact with criminal elements. Highlighting other countries where legalisation has been implemented, he pointed out such led to lower crime, and lower drug use overall.

One speaker, who produced a bottle of cannabis oil he had received through the post, asserted this cured his prostate cancer. Others highlighted the current use of Sativex by the National Health Service, with a cost in-excess of £150 for a single bottle of GW Pharmaceuticals patented spray — as-compared to the oil shown to the crowd, with a manufacturing cost of approximately £10.

Similar ‘420’ pro-cannabis events were held globally.

Friday, January 22, 2010

A six-year-old boy from the county of Berkshire in England, United Kingdom, who fell through a frozen pond on January 5, has died. The pond is near to the location of his house where he was playing with one of his friends. Thomas Hudson — or Tommy as he was also known — was trapped underneath the garden pond in Crookham Common, which was six feet in depth, for 30 minutes. It is not clear what exactly caused Thomas to fall into the pond.

After calls for help from Tommy’s playmate, a woman went into the water and searched for Thomas. It is believed that the woman was related to Tommy. A fire crew managed to take Thomas out of the water. After ambulance workers found themselves unable to restart his heart, Tommy was taken by aircraft to John Radcliffe Hospital in Oxford, Oxfordshire. There, an emergency operation was carried out on him before Thomas was placed on a life support machine. He died on January 21 after he failed to regain consciousness.

It has been reported that Thames Valley Police are launching an investigation into the death. However, the police has said that there are no suspicious circumstances as far as they are concerned.

Hugh Whitaker was one of the people assisting in the search for Thomas on January 5. “We worked as a team with the fire service to locate the boy in the water and he was pulled out,” Whitaker stated. “It was thought he had been in there for around half an hour. Once he was located he was taken to the air ambulance and on to the John Radcliffe Hospital after being treated by a doctor. He was in cardiac arrest at the scene. A woman who went into the water was examined by paramedics at the scene but she did not require hospital treatment. The lake was between 15 and 20 metres by 15 and 20 metres in size. From where he was recovered from he would have had to have walked out onto the water — he was not far from the centre of the frozen lake.”

A statement released from the Oxford Radcliffe Hospitals NHS Trust that said: “We are very sorry to confirm that Tommy Hudson died peacefully at our hospital this [Thursday] morning. Tommy’s parents ask that their privacy be respected at this very difficult time.”

Tuesday, October 7, 2008

The Icelandic internet bank, Icesave, has suspended all 300,000 of its UK customer accounts, leaving account holders in the United Kingdom unable to withdraw or deposit any funds. A message on its website posted this morning states:

“We are not currently processing any deposits or any withdrawal requests through our Icesave internet accounts. We apologise for any inconvenience this may cause our customers. We hope to provide you with more information shortly.”

The internet bank, owned by the Icelandic bank, Landsbanki (Landsbankinn), which was recently nationalised in an attempt to rescue it, has been hit by the global financial crisis. Reports from the United Kingdom suggest that the traders and city are preparing for the parent company to be declared insolvent, leaving customers to recover their monies through a financial compensation scheme being backed by the Icelandic Government. The plan will cover the first € 20,887 (Approx £16,300 / $28,720), the remainder of the customers funds being recovered through the UK’s own financial compensation system.

Following the decision to nationalise Landsbanki, the Icelandic Prime Minister, Geir Haarde, who introduced and signed the emergency legislation into law, stated:

In describing and explaining its actions in nationalising the bank, the Icelandic Financial Supervisory Authority issued this brief statement:

In response to the deepening world financial situation, the Dutch government has this afternoon increased its savers protection from €38,000 to €80,000 effective immediately, to help secure the financial status of its savers within Holland. Icesave also has a Dutch branch, icesave.nl – their website was unreachable at the time of this article.

Saturday, February 11, 2006File:Steve Fossett 04.jpg

Steve Fossett, 61, has broken the record for flying the longest nonstop flight in aviation history and has landed safely in England although, Steve Ridgeway chief executive of Virgin Atlantic, the company sponsoring Fossett’s record bid said, “he burst two tires on landing and the poor GlobalFlyer had to be dragged off the runway.”

Fossett had to land at Bournemouth Airport in Dorset instead of his planned destination of Manston Airport in Kent, because of generator problems.

After the flight, Fossett told the press, “I was really lucky to make it here today, there was a lot going on. The tension of the final part really took it out of me, but I will be fine in the morning.”

Fossett broke the previous record of 25,361 miles (40,210 km) (set by Dick Rutan flying the lightweight Voyager aircraft in 1986) when he passed over Shannon Ireland, even though he lost 750 pounds of fuel just after take-off from Kennedy Space Center Wednesday. His record has been recorded to have been broken at; 11:59am on February 11, 2006, (EST). His trip has taken about 80 hours (3 1/2 days) and covered 26,389.3 miles (42,469 km).

The plane Fossett was flying is a lightweight experimental aircraft. The GlobalFlyer is the only plane to make a non-stop circumnavigation of the earth on one tank of fuel.

Fossett has broken 110 world records.

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Monday, February 2, 2009

The heaviest snow to fall for 6 years has caused transport problems in some parts of the United Kingdom, especially in London, where it was the heaviest snow for 18 years. It was caused by cold air travelling westwards towards the British Isles from Poland and Russia. As showers moved across the North Sea towards the east coast of Britain, it fell as snow. Throughout Monday, weather fronts pushed in from the south east in Belgium and France towards the South East of Britain. The weather fronts pushed their way further north and westwards.

Almost a foot (30cm) of snow has fallen in the south-east of England, halting train and bus services and making driving treacherous. Flights to and from London’s Heathrow and City airports and the outer London Gatwick and Stansted airports are suffering delays and cancellations. In some affected areas, the majority of schools have been closed.

The centre of London, which usually sees no snow at all most years, has around 4″ (10cm) of laying snow, whilst Kent, Sussex and Surrey have up to 10″ (25cm). The snow reduces further north but has still disrupted travel, with England’s Highways Agency advising against car journeys unless essential. The agency had 500 gritters clearing main roads during the night and 600 motorway patrols out in the morning. Stretches of motorway and main road have been blocked by jack-knifed lorries or closed as a pre-emptive measure.

The snow caused disruption to British transport websites, with National Rail Enquiries, Transport for London and South West Trains websites all brought down by heavy traffic. The Highways Agency’s site was also unavailable and returned with interactive features turned off. People calling and texting during the abortive rush hour jammed the mobile telephone networks. Mobile network ‘3‘ said it had seen “a very steep jump in the number of picture message sent across the network” whilst T-Mobile UK reported 73% more calls, 21% more texts and 20% more broadband bandwidth being used than usual.

The Met Office has a severe weather warning in place for England, Wales and parts of Scotland, with further snow expected across the country later in the week.

Thursday, August 27, 2009

Police officers in Richmond in south-west London, England are removing valuable items like handbags and laptops from unlocked vehicles and leaving notes telling owners to collect their items in Twickenham police station in a bid to try and encourage car drivers to lock the doors of their vehicles.

There is a high number of in-car thefts or “smash and grab” attacks in the borough. Last year, 1,300 of these attacks were reported in the area. 220 of those cases involved satellite navigation systems or sat-navs. But the numbers of these thefts occurring have been rising recently. The figure has risen by 40% until July.

25 cars have been targeted so far but there has been only one car where an item has been removed with a note left for the owner to collect it. If there is nothing on display but the car is unlocked the owner will be sent a letter telling them to be more careful. These tactics should only be attempted by police officers if they cannot find the owner nearby.

The project has received the backing of Richmond Council. A council spokesman from Richmond-upon-Thames said: “We have issues with theft in the borough — particularly theft from cars. We see our borough as a green and pleasant place. Car owners therefore can be lulled into a false sense of security in that they leave items displayed prominently in unlocked cars.”